FAQ

1. Why Outsource?

At times, Medical billing becomes challenging and tedious. Being a healthcare professional, you have a demanding and noble task of seeing the patients which you love; Medical billing can be an additional task from your busy schedule. The objective of the medical billing industry is to offer fast, efficient, and error-free claims processing using computers to log and transmit claims to the insurance companies, minimizing AR and maximizing your collections.

2. What is Synergy Business Solutions?

A one-stop solution to all your medical billing needs, right from credentialing doctors of a new Medical practice until moving the bad debts to collection agency. Synergy offers fast, efficient, and error-free claims with a motto of minimizing Accounts Receivable and maximizing your collections. We maintain consistency in the payments, good at reporting and analytics and send you the PPR (Practice Performance Report) on monthly/Quarterly/Annually basis.

3. Since how long has Synergy been in this field ?

Synergy has been working since 2005.

4. What is the experience level of the team assigned to work with our patient's electronic data ?

Synergy has been handling such services since over 12 years now. Our team that will work for your practice will have an experience of at least 5-6 years.

5. How many practices (speciality) does Synergy provide services regarding AR & billing ?

Synergy has been catering services to almost all specialty clients since last 12 years and have been able to maintain several old clients with us. They have appreciated our services.

6. Was Synergy ever been convicted for any abuse or federal investigation ?

Synergy has never been involved in any of such matter.

7. Can Synergy provide a copy of HIPAA agreement for business ?

It can be emailed whenever required.

8. Can we have details/report of an audit done recently for Synergy ? Is it done regularly ? Also, is there another firm doing it for Synergy ?

Yes, it is been done on monthly basis. Synergy has its own team that audits the work.

9. Do I have to change my Practice Management/EHR/EMR?

We do access your Practice Management/EHR/EMR remotely thru a secured VPN connection and FTP downloads securely.

On the other hand, we do provide our own PM/EHR/EMR for free of cost or at a very minimal cost.

10. Who receive my checks/EOBs/correspondences?

GO GREEN. We setup EFTs and EOBs with all the insurance companies to reduce the paper work and the tedious job of book keeping.

In case of EOBs/Checks, we change the billing address to ours and then deposit your checks in the bank and post the payments accordingly in the PM/EHR/EMR.

11. Are we obligated to have a long term contract?

Never, no obligation as such. Contract can be cancelled by giving prior notice of atleast one month. Moreover, we offer a 30 day free trial period to show how we are different from others.

12. What do you charge for Medical Billing Services?

We do charge a percentage of all Insurance and Patient payments you received monthly which involved our services. Also, we work on a portion of medical billing on FTE pay rate or claim pay rate.

Medical Practice audited

Get your Medical Practice audited for free of cost

Auditing helps you to know your payments against billed charges, aging of claims both insurance and patient, calculation of AR days, consistency and comparative reports